Privacy Policy
How phbhet Protects Your Data

1. Introduction

phbhet ("phbhet," "we," "us," or "our") is committed to protecting the privacy and personal data of all registered players and visitors to the phbhet platform. This Privacy Policy ("Policy") describes how phbhet collects, uses, stores, shares, and protects personal information in connection with your use of the phbhet website, mobile platform, games, betting services, and all related features (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 of the Republic of the Philippines (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). phbhet is committed to upholding the principles of transparency, legitimate purpose, and proportionality in all data processing activities.

By registering on phbhet, accessing the phbhet Login page, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with this Policy, you must not use the phbhet Platform.

2. Information We Collect

phbhet collects personal information from you in the following ways:

Information You Provide Directly

• Registration data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
• Identity verification documents: Government- issued photo ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID) and proof of address submitted during the account verification process.
• Payment information: Details of the payment method used to deposit or withdraw funds, including GCash account name, PayMaya account details, BPI, BDO, Metrobank, or UnionBank account information. phbhet does not store full card numbers or full bank account numbers on its servers.
• Communications: Records of your interactions with phbhet customer support, including live chat transcripts, emails, and any feedback or complaints submitted through the Platform.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited on the phbhet Platform, games played, bets placed, session duration, click-through patterns, and referring URLs.
• Geolocation data: Approximate location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.
• Cookie data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

3. How We Use Your Information

phbhet uses the personal information we collect for the following purposes:

Purpose	Description
Account Management	To create, maintain, and manage your phbhet player account, including processing your registration and verifying your identity.
Transaction Processing	To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods, and to maintain accurate financial records.
Regulatory Compliance	To comply with applicable Philippine laws, including anti-money laundering (AML) obligations under RA 9160, PAGCOR-aligned compliance requirements, and NPC data privacy regulations.
Customer Support	To respond to your inquiries, resolve disputes, and provide technical assistance related to your phbhet account.
Platform Improvement	To analyze usage patterns, diagnose technical issues, and improve the features, performance, and security of the phbhet Platform.
Responsible Gaming	To monitor player activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion requests.
Marketing Communications	To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time.
Fraud Prevention	To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct on the phbhet Platform.

4. Legal Basis for Processing

phbhet processes your personal information on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations to you under the phbhet Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR-aligned compliance requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the improvement of phbhet services, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Information

phbhet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only where strictly necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, InstaPay, and PESONet, solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to assist with the verification of player identities and documents.
• Game content providers: Licensed game studios and live casino operators whose games are available on the phbhet Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission (NPC) and law enforcement authorities, where disclosure is required by law or court order.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by phbhet under strict data processing agreements.

All third parties with whom phbhet shares personal information are required to handle such data in accordance with applicable Philippine data privacy laws and phbhet's data protection standards.

6. Cookies and Tracking Technologies

phbhet uses cookies and similar technologies (including web beacons and local storage) to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the phbhet Platform, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized data about how players use the phbhet Platform, helping us identify areas for improvement. These are only set with your consent.
• Functional cookies: Used to remember your preferences (such as language settings and display options) to provide a more personalized experience on phbhet.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of phbhet marketing campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phbhet Platform.

7. Data Retention

phbhet retains your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under RA 9160.
• Identity verification documents are retained for the duration of your account and for five (5) years thereafter.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, phbhet will securely delete or anonymize your personal information in accordance with our data disposal procedures.

8. Data Security

phbhet implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phbhet Platform.
• Encryption of sensitive data at rest, including identity documents and payment information.
• Role-based access controls limiting internal access to personal data to authorized personnel only.
• Regular security audits, vulnerability assessments, and penetration testing of the phbhet Platform.
• Multi-factor authentication requirements for administrative access to phbhet systems.
• Incident response procedures for the detection, reporting, and remediation of personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phbhet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phbhet:

• Right to be informed: The right to know how your personal information is being collected and processed by phbhet, as described in this Policy.
• Right of access: The right to request a copy of the personal information phbhet holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal information in your phbhet account.
• Right to erasure: The right to request deletion of your personal information, subject to phbhet's legal retention obligations.
• Right to object: The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe phbhet has violated your data privacy rights.

To exercise any of these rights, please contact the phbhet Data Privacy Officer using the contact details provided in Section 13 of this Policy. phbhet will respond to all data subject requests within a reasonable timeframe and in accordance with applicable law.

10. Children and Minors

The phbhet Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine regulations governing online casino-style gambling. phbhet does not knowingly collect personal information from individuals under the age of 21.

If phbhet becomes aware that personal information has been collected from a person under the age of 21, the relevant account will be immediately closed, any deposits will be returned (less amounts already wagered), and the personal information will be deleted from our systems as soon as practicable.

If you are a parent or guardian and believe that your child has registered on the phbhet Platform, please contact us immediately at the details provided in Section 13.

11. Third-Party Links and Services

The phbhet Platform may contain links to third-party websites or services for informational purposes. phbhet is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by phbhet through the phbhet Platform.

12. Changes to This Privacy Policy

phbhet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phbhet will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the phbhet Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure as described in the phbhet Terms & Conditions.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phbhet handles your personal information, please contact our Data Privacy Officer:

Email: [email protected]

You may also reach the phbhet support team via live chat, available 24 hours a day, 7 days a week. For formal data subject requests, please use the email address above and include your registered phbhet account email and a description of your request.

If you are not satisfied with phbhet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).